Frequently Asked Questions

1. Can we be assured that your toy’s are safe and reliable to use?

Yes, our toys are thoroughly checked after each hire period. Each toy has a written safety and maintenance program.

 

2. Are your toy’s clean?

Yes, Yes, Yes! All of our toys (including the balls for ball pits) have been thoroughly cleaned between each hire period using an antibacterial, food grade wash.

 

We also ask that toys are returned to us in a clean state, please read our terms and conditions as fees may apply if toys are returned in an unacceptable condition.

 

3. Do you have insurance?

Yes, we are insured for $10 000000 in public liability.

 

4. What if a toy breaks during my hire period?

Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire toy if damaged parts cannot be replaced.

 

Please DO NOT let children play with or near damaged equipment.

 

5. Do we need to pay a bond for your hire items?

A $100.00 refundable bond is required for each hire period, this will be refunded to you as soon as the items are returned to us in the same condition they were hired out  (normal wear and tear acceptable) and in a satisfactory state of cleanliness.

 

The soft play items require a bond of $100.00.  Please note: these items are not waterproof and the bond will be used as a cleaning fee if the items are returned with wet inner foam.

 

6. What payment methods do you accept?

We take cash and electronic payments.

 

7. Is there a discount for long term hire?

Yes, please enquire.

 

8. Is there a discount for large orders?

Yes, please enquire.

 

9. Is there a minimum order required for delivery?

There is a minimum hire amount for deliveries. Please enquire at the time of booking.

 

10. Why don’t you have…..?

Please let us know if there is something in particular you are after, or any ideas you may have. We hope to be a growing business and any feedback you may have will be much appreciated.

 

11. What happens if I need to cancel my booking?

We kindly request that any cancellations be made at least 7 days prior to your delivery or pickup day. Failure to do so will result in loss of bond.

Covid-19 Update: 

Please rest assured that at present:

# We are continuing to operate as normal.

# Our toys and party items are all thoroughly cleaned after every hire.  This includes the cleaning of every single ball pit ball.

# We will continue to monitor our operation as more information from health professionals and the government becomes available.

 

If you have a current booking with us and have made the difficult decision to cancel your event, we are happy to transfer your hire to a date within 12 months of your original party date.  This will be subject to the availability of the same toys or we will be able to offer you something different.  All money paid to date will go towards your booking.

If you choose to book with us from the 17th March 2020 our normal cancellation policy will remain in place.  This means that you will receive a full refund if you cancel outside of 7 days before your pick up or delivery date for your event.  If you cancel within 7 days of your pick up or delivery date then you will lose your bond payment.

 

12. I am having my child’s party at a park, do you deliver to parks and venues on weekends?

Unfortunately we are generally unable to offer delivery over the weekend due to our children's sporting commitments.  This does vary at different times of the year so please ask us if you require weekend delivery.  We generally suggest getting the items delivered to your house during our normal delivery hours (Fridays), and if possible arranging your own transport of the items to the venue/park. Alternatively you are welcome to collect the items from us in Bayswater on Thursdays 4.30 pm–6.30 pm with return on Mondays 5-6.30 pm.

 

13. What if the large items do not fit into the transport that I have arranged, can I dismantle the toys?

Please enquire before collection regarding the size of the items and appropriate transport. Some of our items can be dismantled for transport however, some of the items due to small parts cannot be dismantled. If you are not sure please get in contact with us, any lost parts following client dismantlement will be deducted from the bond.

 

14. Why are the neutral toys only for indoor use?

 

Our beautiful range of neutral toys are for indoor use only.  They are light in colour and many of the pieces are either fabric or wood which can easily be damaged with outdoor use.