Frequently Asked Questions

1. Can we be assured that your toy’s are safe and reliable to use?

Yes, our toys are thoroughly checked after each hire period. Each toy has a written safety and maintenance program.

 

2. Are your toy’s clean?

Yes, Yes, Yes! All of our toys (including the balls for ball pits) have been thoroughly cleaned between each hire period using an antibacterial, food grade wash.

 

We also ask that toys are returned to us in a clean state, please read our terms and conditions as fees may apply if toys are returned in an unacceptable condition.

 

3. Do you have insurance?

Yes, we are insured for $10 000000 in public liability.

 

4. What if a toy breaks during my hire period?

Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire toy if damaged parts cannot be replaced.

 

Please DO NOT let children play with or near damaged equipment.

 

5. Do we need to pay a bond for your hire items?

A $100.00 refundable bond is required for each hire period, this will be refunded to you as soon as the items are returned to us in the same condition they were hired out  (normal wear and tear acceptable) and in a satisfactory state of cleanliness.

 

The soft play items require a bond of $100.00.  Please note: these items are not waterproof and the bond will be used as a cleaning fee if the items are returned with wet inner foam.

 

6. What payment methods do you accept?

We prefer all payments done via bank transfer.

 

7. Where are you located for collection?

We are located in Bayswater.  You are welcome to collect from us.  A lot of our packages will fit in a 4WD or station wagon with all of the seats down. Otherwise you will require a ute, van or trailer.

 

Our collection and return times are:

Thursdays 5-6.30 pm and

Mondays 5-6.30 pm

 

8. When is delivery for our party at home?

Our usual deliveries are done between 9 am+2 pm on Fridays with pick ups between the same times on Mondays.  Please enquire if you require delivery outside of these times.

 

9. Is there a minimum order required for delivery?

There is no minimum hire amount for deliveries. Our delivery fees are charged based on your location.  Please ask for a delivery quote if you require delivery.

 

10. Why don’t you have…..?

Please let us know if there is something in particular you are after, or any ideas you may have. We hope to be a growing business and any feedback you may have will be much appreciated.

 

11. What happens if I need to cancel my booking?

We kindly request that any cancellations be made at least 14 days prior to your delivery or pickup day. Failure to do so will result in loss of bond. Cancellation within 7 days of your delivery or pick up day will result in loss of all monies paid.

 

12. I am having my child’s party at a park, do you deliver to parks and venues on weekends?

Unfortunately we are generally unable to offer delivery over the weekend due to our children's sporting commitments.  This does vary at different times of the year so please ask us if you require weekend delivery.  Please also note that delivery does not include set up or pack up but if you are at a venue/park, we do offer set up & pack up for an additional $40.

 

If you are having your event at a park or venue, we MUST BE ADVISED if there are stairs, lifts or a distance more than 50m that we must transport the equipment.  Any of these will incur an additional fee of $100 to cover the extra time that is required for delivery and pick up.  

 

13. What if my party finishes late?  Will you still collect the toys after it finishes?

 

We do charge an after hours fee for collecting toys after 6 pm at night.  This is $25/hour or part thereof.  Please notify us of this when you send us your enquiry.

 

14. What if the large items do not fit into the transport that I have arranged, can I dismantle the toys?

Please enquire before collection regarding the size of the items and appropriate transport. Some of our items can be dismantled for transport however, some of the items due to small parts cannot be dismantled. If you are not sure please get in contact with us, any lost parts following client dismantlement will be deducted from the bond.

 

15. Why are the neutral toys only for indoor use?

Our beautiful range of neutral toys are for indoor use only.  They are light in colour and many of the pieces are either fabric or wood which can easily be damaged with outdoor use. We also ask you to ensure that your little guests keep their shoes, drinks and food away from our neutral toys.