FAQs

  • Yes, our toys are thoroughly checked after each hire period. Each toy has a written safety and maintenance program.

  • Yes, Yes, Yes! All of our toys (including the balls for ball pits) have been thoroughly cleaned between each hire period using an antibacterial, food grade wash & commercial ball cleaner for the ball pit balls.

    We also ask that toys are returned to us in a clean state, please read our terms and conditions as fees may apply if toys are returned in an unacceptable condition.

  • We ask that you assess the conditions before setting up your hire items.

    During the warmer months you are required to set up the equipment in a shady position or undercover. This is because the material of the soft play items and the matting get extremely hot for the little ones.

    Likewise our equipment is not waterproof and can become extremely slippery when wet.

    We recommend setting up indoors, on a flat hard surface.

  • Yes, we are insured for $10 000000 in public liability.

  • Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our term s and conditions of hire as you may be required to pay for repairs or replace the entire toy if damaged parts cannot be replaced.

    Please DO NOT let children play with or near damaged equipment.

  • A $100.00 refundable bond is required for each hire period, this will be refunded to you as soon as the items are returned to us in the same condition they were hired out (normal wear and tear acceptable) and in a satisfactory state of cleanliness.

    The soft play items require a bond of $100.00. Please note: these items are not waterproof and the bond will be used as a cleaning fee if the items are returned with wet inner foam. If you have paid the setup & pack up fee please ensure the items are as we left them, in the play area, balls in the ball pit.

  • We prefer all payments done via bank transfer.

  • We are located in East Victoria Park. A lot of our packages will fit in a large 4WD or station wagon with all of the seats down. Otherwise you will require a ute, van or trailer. Before collection, please consider your method of transport carefully and check the sizes of the equipment. If you are collecting soft play equipment please have a clean sheet to place underneath & over the toys to prevent damage from dirt or tie downs. Please bring adequate tie down, ropes & tarps in case of rain. We will not allow items to be transported in rain without adequate cover.

    Our collection and return times are:
    Fridays 4:00pm - 5:30pm
    Mondays 4:00pm - 5:30pm

  • Our usual deliveries are done between 9:30am-2:00pm on Fridays with pick ups between the same times on Mondays. Please enquire if you require delivery outside of these times.

  • There is no minimum hire amount for deliveries. Our delivery fees are charged based on your location. Please ask for a delivery quote if you require delivery.

  • Please let us know if there is something in particular you are after, or any ideas you may have. We hope to be a growing business and any feedback you may have will be much appreciated.

  • We kindly request that any cancellations be made at least 14 days prior to your delivery or pickup day. Failure to do so will result in loss of bond. Cancellation within 7 days of your delivery or pick up day will result in loss of all monies paid.

    If COVID restrictions or Government mandates cause your party to not be able to proceed, we will offer you a credit to be used within 24 months of your initial booking date. No refunds will apply. You are welcome to rebook your hire at any time within that 24 months!

  • IF YOU’RE HAVING YOUR EVENT AT A VENUE

    We MUST BE ADVISED if there are stairs, lifts or a distance more than 20m that we must transport the equipment. Any of these will incur an additional fee of $100 to cover the extra time that is required for delivery and pick up.

    Please also note that delivery does not include set up or pack up but if you are at a Venue, we do offer this service for an additional $80.

    IF YOU’RE HAVING YOUR EVENT AT A PARK

    Please note that we are no longer offering Park Set Ups, If you wish to have your Party in a Park we will meet you in the closest Carpark where you can collect the equipment from.

    Please also note this is only available for our DIY Packages

  • We do charge an after hours fee for collecting toys after 5pm. This is $50/hour or part thereof. Please notify us of this when you send us your enquiry.

  • Please enquire before collection regarding the size of the items and appropriate transport. Some of our items can be dismantled for transport however, some of the items due to small parts cannot be dismantled. If you are not sure please get in contact with us, any lost parts following client dismantlement will be deducted from the bond.

  • Our beautiful range of neutral toys are for indoor use only. They are light in colour and many of the pieces are either fabric or wood which can easily be damaged with outdoor use. We also ask you to ensure that your little guests keep their shoes, drinks and food away from our neutral toys.

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