FAQs

All of our toys (including the balls for ball pits) have been thoroughly cleaned between each hire period using an antibacterial, food grade wash & commercial ball cleaner for the ball pit balls.

We also ask that toys are returned to us in a clean state, please read our terms and conditions as fees may apply if toys are returned in an unacceptable condition

We request that $100 deposit is paid within 7 days of an invoice being raised.

The remainder of the booking fee is due 7 days prior to your event date.

We ask that you assess the conditions before setting up your hire items.

During the warmer months you are required to set up the equipment in a shady position or undercover. This is because the material of the soft play items and the matting get extremely hot for the little ones.

Likewise our equipment is not waterproof and can become extremely slippery when wet.

We recommend setting up indoors, on a flat hard surface.

Yes, we are insured for $10 000000 in public liability.

Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire toy if damaged parts cannot be replaced.

We are located in East Victoria Park. Some packages will fit in a large 4WD or station wagon with all of the seats down. Otherwise you will require a ute, van or trailer. Before collection, please consider your method of transport carefully and check the sizes of the equipment. If you are collecting soft play equipment please have a clean sheet to place underneath & over the toys to prevent damage from dirt or tie downs. Please bring adequate tie down, ropes & tarps in case of rain. We will not allow items to be transported in rain without adequate cover.

Delivery and pick-up times are scheduled based on our bookings for that week. Our usual delivery window is Thursdays or Fridays. We’ll be in touch closer to your event to confirm and agree on a mutually convenient time that works for both parties.

There is no minimum hire amount for deliveries. Our delivery fees are charged based on your location. Please ask for a delivery quote if you require delivery.

Cancellations made 14 days or more prior to your booking date will receive a full refund of all monies paid. Cancellations made between 7–14 days prior to your booking will result in the loss of the $100 deposit, with any remaining balance paid refunded. Cancellations made within 7 days of your delivery or collection date will result in all monies paid.