FAQs

  • Yes, our toys are thoroughly checked after each hire period. Each toy has a written safety and maintenance program.

  • Yes, Yes, Yes! All of our toys (including the balls for ball pits) have been thoroughly cleaned between each hire period using an antibacterial, food grade wash & commercial ball cleaner for the ball pit balls.

    We also ask that toys are returned to us in a clean state, please read our terms and conditions as fees may apply if toys are returned in an unacceptable condition.

  • We ask that you assess the conditions before setting up your hire items.

    During the warmer months you are required to set up the equipment in a shady position or undercover. This is because the material of the soft play items and the matting get extremely hot for the little ones.

    Likewise our equipment is not waterproof and can become extremely slippery when wet.

    We recommend setting up indoors, on a flat hard surface.

  • Yes, we are insured for $10 000000 in public liability.

  • Please let us know of any damage or breakages to our equipment, we will then assess the damage and it’s cause. Please read our terms and conditions of hire as you may be required to pay for repairs or replace the entire toy if damaged parts cannot be replaced.

    Please DO NOT let children play with or near damaged equipment.

  • We are located in East Victoria Park. A lot of our packages will fit in a large 4WD or station wagon with all of the seats down. Otherwise you will require a ute, van or trailer. Before collection, please consider your method of transport carefully and check the sizes of the equipment. If you are collecting soft play equipment please have a clean sheet to place underneath & over the toys to prevent damage from dirt or tie downs. Please bring adequate tie down, ropes & tarps in case of rain. We will not allow items to be transported in rain without adequate cover.

  • Our usual deliveries are scheduled on Thursdays between 9:30am – 2:00pm, with pick-ups during the same hours on Mondays. Deliveries are flexible and can be arranged to suit your needs—just get in touch and we’ll discuss the best time for you.

  • There is no minimum hire amount for deliveries. Our delivery fees are charged based on your location. Please ask for a delivery quote if you require delivery.

  • We kindly request that any cancellations be made at least 14 days prior to your booking. Cancellation within 7 days of your delivery or pick up day will result in loss of all monies paid.

  • IF YOU’RE HAVING YOUR EVENT AT A VENUE

    To help us plan your delivery, please let us know if there are stairs, lifts, or a distance greater than 20m that we’ll need to carry the equipment. These situations may incur an additional $100 fee to cover the extra time required for delivery and pick-up. We’re happy to work with you to make the process as smooth as possible.

    Please note that standard delivery does not include set-up or pack-up, but if your event is at a venue, we can provide this service for an additional $80.

    If Your Event is at a Park

    Park set-ups are limited, so please let us know the location and distance from the nearest carpark when booking. There must be sufficient shade, as soft play equipment can become too hot to use if exposed to direct sunlight.

    We’re here to help make your event stress-free and fun, and we’ll work with you to ensure everything goes smoothly.

  • Our beautiful range of neutral toys are for indoor use only. They are light in colour and many of the pieces are either fabric or wood which can easily be damaged with outdoor use. We also ask you to ensure that your little guests keep their shoes, drinks and food away from our neutral toys.

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